Customer service

Straight answers when you need help.

TradeBrace support is handled by (3:16) Hospitality LLC. Email us with the device, app version, and a clear description of the problem.

Primary support

support@tradebrace.app

Never send passwords, verification codes, or payment-card information.

Email customer service

Get to the right place

Setup and operation

Use the plain-language installation, setup, Madeline, jobs, notes, team, and troubleshooting guide.

Open the user guide

Report a problem

Include your device model, Android version, TradeBrace version, what you expected, and what happened.

Email a problem report

Delete an account

Use the dedicated deletion page for the current process and the permanent public-release deletion resource.

Account deletion

Security concern

Report a suspected security or privacy issue without including customer records or other sensitive data.

Security information

Common questions

Can I download TradeBrace now?

No. The app remains in private testing while the production infrastructure and Google Play release are completed.

Is TradeBrace available for iPhone or iPad?

Not yet. TradeBrace is Android only right now, with an Apple version coming soon.

Will installation be complicated?

No. The public release will use the official Google Play listing with a direct install and automatic update path.

Does Madeline listen all the time?

No. Voice interaction begins visibly when the user starts it and ends when stopped, interrupted, or timed out.

Does TradeBrace send messages by itself?

No. Communication is prepared for review in the appropriate Android app. The user confirms and sends it.